Bank of America Lead Operations Representative in Newark, Delaware

Job Description:

Responsible for handling phone calls related to Subpoena and Garnishments. May provide support to internal business partners or take calls from agencies and/or attorneys. Must be able to operate in a high volume, high intensity call center. Ability to deescalate aggressive call types from attorneys and law enforcement. Ability to discuss multiple lines of business in LOCRO.

Required skills

  • Phone environment or customer service experience

  • Ability to work in fast paced environment

  • Must be able to operate in a high volume, high intensity call center.

  • Ability to deescalate aggressive call types from attorneys and law enforcement.

  • Ability to discuss multiple lines of business in LOCRO.

  • Must be able to lift 40 pounds.

Desired skills

  • Ability to multi task when necessary

  • Team Player

Posting Date : 05/25/2018

Location :

Newark, DE, Christiana IV, 800 Samoset Dr,

  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Weekly Schedule : M-F 9am-6pm

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