Bank of America Consumer Banking Region Executive-St. Louis/ Kansas City in Kansas City, Kansas

Job Description:

Primary Responsibilities

• Implement the mass market and mass affluent consumer banking, small business banking and investments customer-driven strategies

• Drive the adoption and execution of client relationship process, including sales playbook, structure coaching process and lead management to achieve region goals

• Partner with Division Ops Exec to manage operational excellence

• Attract, retain and develop talent to increase bench strength, improve productivity, proficiency and market position

• Manage integration of team members in the financial center

• Drive adherence to operational policies and procedures

• Implement effective performance management including goal setting, incentive, and other reward recognition mechanisms.

• Ensure integration, alignment and effective partnerships with financial center operations, wealth management, home loans, small business and corporate business practices

• Achieve business goals as outlined in the team performance plan and business objectives

• Provide frontline insight to segment, product, and channel teams relative to what is needed to optimize sales and service outcomes with the mass affluent, mass market banking and small business segment which might include leadership / sponsorship of initiatives

• Drive metrics / targets related to customer delight / satisfaction, productivity, number of new relationships, revenue growth, funded investments, leadership behaviors & teamwork, partnership ability & managing by influence (Note: while the creation and enhancement of partnerships across the company is encouraged, setting referral goals or targets for unregistered individuals for investment referrals to the broker dealer is not permissible)

• Coach workforce to ensure optimal performance, engagement, and career development

• Ensuring risk management and compliance throughout the sales workforce

• Maintain direct client interactions to meet customer needs and stay current on critical customer concerns / experiences

Required Skills

• 10-15 years of management experience

• Experience managing large geography and multi-state teams

• Proactively builds trusted relationships with keypartners/clients

• Ability to be a change agent and work in a fast paced environment

• Experience managing market strategy and controlling a budget

• Can quickly learn partner’s business, priorities, challenges, and go

• Can attract, recruit and retain an effective sales management team

• Exercises good judgment and experience to make timely and effective decisions

• Projects enthusiasm, optimism, and determination

• Communicates clearly and effectively at all levels

• Communicates strategic business plans and tactical sales goals to team members

• Ability to perform in an explosive growth environment that is experiencing change

• Ability to lead and motivate a diverse group of employees

• Promotes a client-first mindset among the team

Preferred Skills

• Undergraduate College Degree

•Prior experience managing other managers

Posting Date : 05/14/2018

Location :

Kansas City, KS, 78th Street BC, 7809 State Ave,

Clayton, MO, CLAYTON BC, 7800 Forsyth Blvd,

  • United States

Travel : Yes, 50% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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