Bank of America LoanIQ Production Support Analyst in Jersey City, New Jersey

Job Description:

Experienced production support analyst within Global Wholesale Banking Technology & Operations (GWBT&O) team in AMRS Region. The successful candidate will be responsible for daily Production Support functions for suite of applications. He/She will work on and ensure that all incidents related to the supported applications are resolved in a timely manner. The resource will ensure functioning of the production environment with the view to maintain stability and control.

  • Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up. •Debug and fix production issues by analyzing java code, complex sql queries & stored Procedures

  • Excellent spoken and written English complete with clear oral communication skills.

  • Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.

  • Ability to deal with complex information, processes and relationships to derive a simple solution.

  • Experience in Change management and Incident management tools.

  • Good ability to navigate ambiguity and quickly establish credibility.

  • Ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up

  • Good at handling clients and can demonstrate empathy to client situations and challenges.

  • Good project management skills and can demonstrate flexibility. Strong business acumen, communication and presentation skills.

  • As a part of L2 support team provide stand-by out of hrs support on rotational basis for production system.

  • Look for efficiency improvement in & productivity savings

  • Drive & live by the culture of innovation resulting in highly efficient team and improving operational efficiency

Required Skills:

  • 7 + years of relevant IT experience (SDLC- Waterfall / Agile, Production Support)

  • Proven expertise in .NET,Cognos, Autosys, SQL/PL-SQL, UNIX

  • LoanIQ acumen is required

  • Prior experience in Global Production Support at Bank of America is required

  • Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools

  • Ability to be part of IT production support team providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues

  • Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk

  • Experience with Real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period

  • Ability to work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc.

  • Ability to assess initial severity, gather impacts, creates tickets (REMEDY), engage necessary support teams, and escalate as necessary to ensure timely restoration

  • Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management

  • Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues

  • Ability to suggest, implement ideas for enhancing the customer experience and implement best practices for cost saving

  • Flexible to work for extended hours and on weekends as needed to handle high priority issues

Posting Date : 05/01/2018

Location :

Jersey City, NJ, 101 HUDSON ST (NJ2101),

Charlotte, NC, International Trade Center, 200 N College St,



  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Assistance for Applicants with Disabilities

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at .

Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Frequently Asked Questions

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at section for answers to these questions and more.