Bank of America Teradata Production Support Analyst in Jacksonville, Florida
Production Services is responsible for running the day to day operations of the Teradata ETL technology platform. The Production Services Lead main objective is to provide technical support and monitor Mainframe/Teradata applications, handle and identify possible production failure scenarios (Incident Management), respond to end users of ETL platform on data issues, report and monitor daily SLA that identify vulnerabilities and opportunities for improvement. Additional Tasks Include: -Resolves complex issues with application stakeholders and exercises judgment within defined procedures/practices to determine appropriate action and communicates effectively with development and internal business operations teams. -Work closely with Technology Infrastructure and Development Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades and also participate in Disaster Recovery and Resiliency testing exercises. -Collaborate with offshore team members for efficient production support shift handoffs..
Production Support Experience
Basic SQL Knowledge (Teradata)
Basic AutoSys scheduling knowledge
Basic UNIX Knowledge
Excellent verbal and written skills
Experience in fast paced and constantly evolving environment.
Strong interpersonal skills and communication techniques – written and verbal.
Excellent problem solving skills
Tools: MS Office, Visio, MS Project
Generally requires 1-3 years of experience
Posting Date : 06/12/2018
Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 200,
- United States
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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