Bank of America Consumber Banking Operations Manager - Greater Bay in Concord, California

Job Description:

The Operations Manager (OM) is responsible for driving and nurturing an environment of operational excellence and continuous process improvement. Identifies and maps all operational processes, measures and analyzes performance, and monitors and strengthens controls to reduce risk. Simplifies and improves processes in partnership with process owners and enterprise resources. Trusted advisor to region leadership team in driving operational performance and reducing variability.

Job responsibilities include but not limited to:

Operational Performance Planning

  • Analyze operational processes and make improvements both regionally, divisionally, and nationally

  • Review team performance and metrics and identify gaps, outliers, and root causes

  • Analyze data from QA, FCCA, OMP, and Mystery Shops and develop action plans in partnership with regional leadership

  • Drive region operations action plans to improve performance

  • Support and drive regional meeting content

  • Deploy and support execution of key plays and initiatives

  • Champion key division priorities working closely with performance managers and other key partners

  • Identify loss mitigation actions

  • Support enterprise initiatives

Required skills:

  • Minimum of three years of senior level multi-unit retail management or regional/market banking management experience leading, managing, influencing, motivating and developing a team

-Ability to analyze operational processes and make improvements

-Strong analytical skills to diagnose issues, identify trends, perform root cause analysis and articulate problem scope

  • Proven results exceeding goals of managing areas of service, leadership and talent management in a customer-centric, results-driven environment

  • Strong executive presence

  • Ability to execute in a matrix environment

  • Ability to drive behavioral changes and hold leaders accountable in person and virtually across large territories

  • Proven record of balancing risk and making sound decisions while achieving business goals

  • Demonstrated success in building networks across and outside of organizations

  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

  • Exceptional communication skills including verbal, non-verbal, written and presentation, and active listening skills

  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate tasks

  • Proficiency in computer skills and professional programs (for example, Microsoft Office)

  • Travel may be required for geographically dispersed markets

Desired skills:

Financial Center Channel Experience in amarket leadershiprole

Undergraduate degree

Posting Date : 05/22/2018

Location :

Concord, CA, CONCORD MAIN OFFICE, 2020 Willow Pass Rd,

  • United States

Travel : Yes, 25% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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