Bank of America Operations Representative in College Park, Georgia
Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, call center support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various item processing functions under moderate supervision within a process that has built-in checks and balances. Decisions have some impact on internal and external customer relationship.
Under general supervision, enters alphanumeric data from a variety of sources into a computer database.
Must possess strong 10 key alpha and numeric keyboard skills.
Corrects errors according to standard procedures.
May handle minor problems but refers more difficult problems to manager for resolution.
Must be able to maintain speed and accuracy under pressure of heavy workloads and meet required productivity and quality standards.
Performs other support operations functions and administrative tasks as required.
More than 8 hour day may be expected as dictated by work volume.
Must work until completion of volume.
Must pay close attention to detail; good attendance, teamwork.
Special Notation: Perform Duplicate Detection process for Virtual Site. Will use system reports to perform specific functions to delete items captured more than once.
Expertise in Microsoft Office products (especially Excel).
Ability to multitask in fast paced environment.
Posting Date : 05/16/2018
College Park, GA, SOUTHSIDE CENTER, 6000 Feldwood Rd,
- United States
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 2nd shift
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