Bank of America Senior Architect Manager - Client Services Manager - Charlotte, NC - Band 4 in Charlotte, North Carolina

Job Description:

This role is responsible for working closely with our customers to deliver outstanding customer experience. Responsible for seamless and timely onboarding processes as well as outstanding lower lanes operation services. Minimize manual processes in favor of automation and standardization. Deliver reliable operation and administration of the Data Analytics Platform lower lanes services and target 7x24 availability. Lower lanes operations include ETL and onboarding tools, test data obfuscation/compliance services, ensure standardization and adherence to Data Analytics Platform architecture guidance and best practices. Also, ensure search optimization for lower lanes HDFS, Data Lake services for lower lanes, as well as other tools in support of our customers. Partner with Data Analytics Platform Architecture leaders, senior business leaders across the company, and the SDM leaders to form and shape our adoption of standard pipeline for the deployment of applications on lower lanes and automation of Data extraction/versioning to create predictable workloads.

Responsibilities for the Client Services & Lower Lane Support Delivery Manager include;

  • Client communications

  • Operation business process analysis

  • Business relationship management

  • Client advocacy

  • Lower lanes management

  • Client on boarding

  • Assist getting clients on development standard pipeline

  • Ensure an exceptional customer experience via patterns and automation

  • Documentation required for customers self-service model

  • Responsible of educating customers on new features and function

The key success criteria for this leader is to run and operate the lower lanes Data Analytics Platform efficiently and with exceptional stability. This role will be measured via customer satisfaction and progress towards embracing Dev/Ops. Leader most strive to minimize manual processes and touch points across the Onboarding and Lower Lanes processes.

Required Skills:

  • Relationship and Management skills

  • Understanding of Big Data services

  • Understanding Data & HDFS principles

  • Familiar with Dev/Ops and CI/CD Pipeline

  • Deep skills in Lower Lanes management

  • Knowledge of Big Data analytic tools and Data wranglers

  • Expert triaging technical problems and assisting customers with Big Data services

  • Knowledge of Onboarding processes

  • Understanding of 12 Factors / cloud enablement

  • Customer Centric Culture / Passion for Customer satisfaction

  • Excellent verbal and written communication skills

  • Knowledge of External cloud processes (Azure or AWS)

Posting Date : 05/23/2018

Location :


  • United States

Travel : Yes, 15% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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