Bank of America Production Support - Global Equity Technology in Plano, Texas

Job Description:

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Senior Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves more complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. Fully competent to work under general direction on complex projects usually on specific assigned problems. Interprets, evaluates and resolves issues pertaining to the functional operation of technology products. Awareness of business or function for which technical support is needed. May require guidance on more complex projects. Typically has 1-3 years experience in IT or equivalent.

Job Description:

SRCM Release Management team requires an onshore resource to provide Microsoft Team Foundation Server (TFS) and Release Management support to Sales, Research and Capital Markets Technology development teams. Responsibilities include TFS administration and configuration, build/deployment automation/support and release planning/execution.

This resource is required to provide release management support to SRCM throughout the software delivery life cycle. This position requires direct interaction (both onshore/offshore) with the various LOB development team, CTO teams, QA teams and project teams.

Required Skills:

Microsoft Team Foundation Administration and Configuration experience (TFS2010 or above)

Exposure to Windows/Linux systems administration

Experience with PowerShell and Python scripting

Experience with continuous integration tools like Jenkins

Experience with Build and Deployment automation

Experience with Agile methodologies like Scrum, Kanban,

Experience with Java & .NET build systems

Experience with Ansible is required.

Familiarity with Apache Mesos, Kubernetes, Containers (Docker), and DevOps products like Electric Cloud will be a significant advantage

Willingness to work 100% hands-on capacity (Very important)

Strong analysis and troubleshooting skills

Excellent interpersonal and communication skills

Posting Date : 09/21/2017

Location :


  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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