Bank of America Research & Adjustments Representative II in Phoenix, Arizona
Resolves research and adjustment inquiries within the bank's practices and procedures. Responsibilities include: investigates daily incoming research and adjustment inquiries; resolves differences; answers service requests and inquiries received from various channels; determines accounting entries and makes appropriate disposition. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls. May provide support to and training to other researchers within the department. Has thorough knowledge of the Research & Adjustments function and handles more complex cases which require analytical and problem resolution skills.
Call Center Experience as this is a call center role
Solid basic math skills
Proficient PC and calculator skills
Effective organizational and time management skills
Effective attention to detail and accuracy
Strong written & verbal communication skills
Ability to work in high volume environment, adhering to production standards and SLAs set by management
Consistently meets established performance standards on all job assignments
Easily adapts to and supports change
Drives for results
Working knowledge of debit/credit, banking regulations and Mainframe Applications(ex. BOSS/FAST)
Understands how his/her role relates to the business unit objectives
Posting Date : 10/02/2017
Phoenix, AZ, CATALINA BLDG, 1825 E Buckeye Rd,
- United States
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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